For an organization providing services, detailed information about their customers is of utmost criticality. At the same time, it is critical to provide comprehensive services to the customer, both before and after he/she becomes part of the organization's ecosystem.

When translated to an educational/training institute, this essentially refers to the institute providing value-added services to the student, both before admissions as well as post-admission. Therefore, the process that ensures capturing and maintenance of comprehensive information about the student would be one which forms the basis of most other processes in the system.

The Student Management module caters to the institute's administrative functions, specifically pertaining to services offered to the student. Once a student receives admission in the institute, she needs to interact constantly for various reasons. Her primary point of contact with the institute is the front desk, typically the administrative in-charge. There are several activities which take place post-admission such as balance fee payments, study material distribution, rescheduling of lectures, etc. The system ensures that the processes associated herein are centralized.